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FAQ

1. How do I find a product that I am looking for?
There are two ways to find products you are looking for on hotsalomonus.com You can search by entering a keyword or keywords in the search box or by browsing the links from the home page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.

2. Status Updates
When you first place your order you will receive a confirmation e-mail from us with-in 24 hours. In stock items usually leave our warehouse in 1-2 business days. If for some reason your order is delayed, you will receive periodic updates from us via e-mail.

3. Shipping Confirmation
When your order has shipped you will receive an e-mail confirmation from us. This confirmation will let you know the following information: tracking number (if available), items that have shipped, back-ordered items and the total amount charged to your account. We only charge you for items that have been shipped.

4. Why do not I receive emails from you?
Please check that our mail has not ended up in your spam. If not, you may have entered the wrong mail address at the time of purchase. Contact customer support to provide your information and help us find out what might have been wrong.

5. Tracking Your Order
Tracking information for an order shipped via ground is not always available and shipments going to military address are not traceable while in transit. Some tracking services only provide proof of delivery and will not provide any information about the package until it is delivered. Sometimes it may take up to 48 hours before the package is checked into the carriers tracking system. You order may not be traceable at this time.
Track your order by:
Checking your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
Once you receive your tracking number you can track your order by visiting the carriers web site and entering the tracking number or by clicking the link provided in the shipping confirmation e-mail.
All questions regarding the status of a package with a tracking number should be directed to the shipping company.

6. What happens if I am out when the delivery service calls?
If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient new delivery time.

7. Delivery of Your Items
Delivery of your items can take generally anywhere from 3-8 full business days, depending on your location and the shipping method you select at checkout.
Items are only shipped during regular business days (Monday-Friday, excluding federal holidays). If you receive an e-mail notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

8. I want to change or cancel my order
After you have placed your order, your order will be entered into our system to be processed. If for any reason you need to change or cancel your order, please contact us immediately. We will make every effort to assist you in changing your order or canceling your order. We fill orders and get them on their way as quickly as possible. So once your order has been shipped the order cannot be changed or cancelled. So if the order has already shipped please follow our return instructions.

9. Wrong Item, Color or Size
If you receive the wrong item, or if an item you receive is different from what you originally ordered, please contact our customer service department immediately. It is important that you contact us before returning your item. This way we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping. Before you call, please have your invoice that was either sent with the package or e-mailed to you in hand. This will aid the customer service representative in assisting you. In addition, please be prepared with a detailed description of the difference between the item(s) you ordered and the item you received before contacting us.

10. Return Policy
We gladly accept returns at any time as part of our 100% Satisfaction Guarantee. We'll send you another color, a new size or an entirely different style. If you'd rather have a refund, we'll take care of that, too.
All credits will be processed within 2-3 business days (Mon-Fri excluding holidays) upon receipt of your product(s). Credits are the original purchase price less original shipping. Customers are responsible for all shipping charges back to us. In the event of an error on our behalf we will provide a pre-paid return label via-email for return shipment.

11. How and when do I get my money refunded?
The refund will usually be made within two weeks of receiving your return and will be done automatically depending on how you paid the origin order. In exceptional circumstances, it may take longer with the refund, but no longer than 30 days.
The money is credited to the card used when ordering. When you look for in your bank statement if your money has been credited to your bank account or not, you should go back and look already from the date the order was placed, as it often appears that the money is returned in connection with the order date.

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